TICKETS

GENERAL TICKET INFORMATION

• How do I log into my GrowTix account?
• How do I get a ticket to FAN EXPO Dallas 2020?
• How do I get a ticket to FAN EXPO Dallas 2021?
• How much does admission cost?
• Does FAN EXPO Dallas have a military discount?

REFUNDS

• I transferred my ticket from FAN EXPO Dallas 2020 to FAN EXPO Dallas 2021; what are my options?
• How do I process a self-refund for my ticket(s)?
• I requested a refund; where is my money?
• What is your refund policy?
• What is the deadline to request a refund?
• What if I only want to refund one of my tickets?

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VIP PACKAGE

• Will you put more VIP Packages on sale?
• What is included in the VIP Package?
• Does my VIP Package come with a free Photo Op?
• When will my VIP Pass be delivered?
• How does the Express Pass work for VIP Pass holders?
• How many people can be in my Photo Op with me?

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PREMIUM PACKAGE

• What is included in the Premium Package?
• Does my Premium Package come with a free Photo Op?
• What is the Premium Lounge?
• What is the last day to buy a Premium Package?
• Can I upgrade to a VIP Package?
• Which FAN EXPO HQ shows does a 2021 FAN EXPO Dallas Premium Pass get me entrance to?

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THREE DAY PASS

• What is included with the 3-Day Pass?
• Can I upgrade to a VIP or Premium Package?
• I can’t attend FAN EXPO Dallas all 3 days, can I share my pass with someone else?

ADULT SINGLE DAY PASS

• What is included in my Single Day Pass?
• Can I upgrade my ticket?
• Can I attend FAN EXPO Dallas on a different day?

YOUTH PASS

• What is a Youth Pass?
• What is included in a Youth Pass?
• I have a VIP/Premium Package, does my child (13-17) need one too?
• Do I need to buy a Youth Pass for each day my child (13-17) attends FAN EXPO Dallas?
• Can I upgrade my ticket?
• Can I attend FAN EXPO Dallas on a different day?

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CHILD PASS

• Which pass type does my child require?
• I have a VIP/Premium Package, does my child need one too?
• Do I need to buy a Child Pass for each day my child attends FAN EXPO Dallas?
• What is the FAN EXPO Dallas Family Zone?
• How does the Kids Free Coupon work at FAN EXPO Dallas?

PASS POLICIES

• What is your pass policy?
• What is your refund policy?

E-TICKETS AND QR CODES

• I can’t find my QR code for FAN EXPO Dallas, can you send me a new one?
• Can I show my QR code on my phone?
• How do I access my QR code(s) for FAN EXPO Dallas?

SHIPPING

• I ordered shipping, when will I receive my passes?
• What if I’m not home when the passes are delivered?
• What if I need to travel to FAN EXPO Dallas and leave before my passes are delivered?
• What is the deadline for ordering tickets with shipping?
• What if I need to change my address for shipping?
• How do I add shipping to my order?

GROUP RATES

• Do you offer group rates for FAN EXPO Dallas?

OTHER IMPORTANT TICKET INFORMATION

• My credit card is declined, and I am getting an error code?
• I was a VIP Pass holder at a previous show, which includes complimentary general admission to FAN EXPO Dallas. How do I get my pass?
• I was a Premium Pass holder at a previous show, which includes a complimentary single day general admission to FAN EXPO Dallas How do I get my pass?
• I have a VIP or Premium Package at a previous show, which includes complimentary admission at FAN EXPO Dallas. Can I upgrade it?
• My tickets were gifted to me; do I need to change the name on the e-ticket?
• Can I pick up a pass for my friend?

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