Refunds for FAN EXPO Dallas 2025, excluding special experiences, can be processed up until the refund deadline of May 16, 2025, at 10 AM CT.
After this date, all sales are final. You can process a self-refund only before the refund deadline.
Refunds will be made for the face value of the ticket at time of purchase, plus any applicable taxes, shipping fees and merchandise add-ons. Service charges are NOT refundable.
Steps to Process a Self-Refund:
- Access your order confirmation email.
- In the email, click on “VIEW YOUR RECEIPT AND QR CODES HERE.”
- Locate the ticket you want to refund and click "Refund Product" next to it.
- Follow the prompts to complete the refund process.
Disclaimers:
- Please note that shipping fees are not automatically refunded when processing a self-refund. To request a shipping refund, you will need to contact our Customer Service Team. If refund requests are made after the tickets have shipped, shipping fees cannot be refunded. Click here to contact our Customer Service Team.
- Service charges are NOT refundable.
You may view our disclaimers here.
If you require further assistance, please contact our Customer Service Team here.