FAN EXPO DALLAS 2021 IS ALMOST HERE!
Here's a guide to help you plan your weekend and celebrate fandom to its fullest!
GETTING TO AND FROM FAN EXPO DALLAS
FAN EXPO Dallas 2021 is happening at the Kay Bailey Hutchison Center.
650 South Griffin Street
Dallas, TX 75202
Click here for directions, maps and parking information.
NEED ADDITIONAL TICKETS?
Click here to purchase additional tickets online to avoid Box Office lines!
3-Day, Family, Single Day Adult & Youth and Child Passes will also be available for purchase at the event while supplies last. Passes can be purchased at the Box Office located in the Ticketing Hall – Hall D.
Note: Saturday Family Passes are sold out.
WHERE DO I GO WHEN I GET TO THE KAY BAILEY HUTCHISON CENTER?
IF YOU NEED TO PICK UP YOUR BADGE
If you need to pick up your badge, please proceed to the Pre-Purchased Counters in the Ticketing Hall – Hall D, during any of the following times:
Thursday 12:00PM - 6:00PM
Friday 12:00PM - 8:00PM
Saturday 9:00AM - 6:00PM
Sunday 9:00AM - 3:00PM
Please have your e-ticket ready to present when picking up your badge. You may print your e-ticket or show it on your mobile device.
Attendees who have redeemed their badge can proceed directly to the Re-Entry Point located in Hall D.
*You may pick up your badge any time during the hours posted above.
IF YOU CHOSE THE SHIPPING OPTION
If you have purchased shipping and received your badge you can proceed directly to the designated Re-Entry Point at Entrance D, located on Access Road off South Lamar Street (click here to see a map).
If you did not receive your badge in the mail, please contact us prior to the show at firstname.lastname@example.org or visit us at the Customer Service Desk in FAN EXPO Dallas HQ (in the Ticketing Hall – Hall D).
Customer Service Desk hours:
Friday 12:00 PM - 8:30 PM
Saturday 9:00 AM - 6:30 PM
Sunday 9:00 AM – 4:00 PM
ACTIVATE YOUR BADGES
FAN EXPO Dallas has equipped your badges with the amazing powers of a state-of-the-art RFID (radio frequency identification) chip! The RFID tag has already been attached to your badges and allows us to fight counterfeiting and make sure that every badge is valid for entry to FAN EXPO Dallas 2021. By activating your badges, you are protecting it if it is lost or stolen.
To activate your badges:
Visit fanexpodallas.com/activate from your mobile device.
Enter your activation codes found on the left side at the bottom of the back of your badges and complete the questions.
Tap your badges at the entry and exit points.
Badges are to be worn visibly for the duration of your visit to FAN EXPO Dallas. If you are coming for multiple days, you must keep your badge and wristbands on your person for those days.
For any questions or special concerns about wearing your badges or wristbands, visit our Customer Service Desk in FAN EXPO HQ in the Ticketing Hall – Hall D at the event. We are able to replace lost or stolen badges only if they are registered to you. Please note a $5 fee will be charged for deactivating and replacing badges.
Our COVID-19 policies follow local, state and federal guidelines.
If you’re not feeling well, stay home
Masks are mandatory at all times except when eating or drinking while stationary
Wash or sanitize your hands often
Where possible, keep your distance
We continue to monitor the situation with public health, and should regulations change we will make further updates.
Have a question? Visit our Health & Safety page here.
JOIN US FOR A SPECIAL PREVIEW!
VIP, Premium & 3-Day Pass holders get early access to the Show Floor at 2:00 PM on Friday for a Special Preview! VIP will be admitted first, followed by Premium and then 3-Day Pass holders. Roam the Show Floor and get an exclusive experience before doors open to the general public at 4:00 PM. To gain early access head to the designated line in the Ticketing Hall - Hall D.
RELAX & RECHARGE IN THE PREMIUM LOUNGE
Swing by the Premium Lounge and relax amidst all the action! The Premium Lounge is located in Hall F.
Premium Lounge hours:
Friday 12:00 PM - 9:00 PM
Saturday 8:30 AM - 7:00 PM
Sunday 8:30 AM - 5:00 PM
PICK UP YOUR FAN EXPO DALLAS SWAG BAG
Your Premium bag full of FAN EXPO Dallas collectibles can be picked up anytime during lounge hours in the Premium Lounge (Hall F) with your badge. Your bag is guaranteed!
Please Note: All merchandise associated with your Premium Package must be picked up at FAN EXPO Dallas. We cannot ship or make alternate arrangements to have them delivered to you.
HOLD ON TO YOUR BADGE FOR COMPLIMENTARY GENERAL ADMISSION AT FUTURE SHOWS
Don’t forget to check out our other FAN EXPO HQ shows throughout the year! With your FAN EXPO Dallas Premium badge, you can receive free single day general admission (excluding Saturdays) to all future FAN EXPO HQ events until, but not including, FAN EXPO Dallas 2022. You must present your Premium Badge at the Will Call Desk at the show you would like to attend to redeem this perk.
To see a full list of our FAN EXPO HQ shows, click here.
PROGRAM & SCHEDULE
Click here for the Official FAN EXPO Dallas Program & Schedule.
The schedule is also available on our FREE Mobile App. We recommend downloading the app to receive the most up-to-date notifications throughout the weekend.
For parent(s) with kids under 12, the Family Zone is a space where you can get away from the crowds for a bit with lots of activities for the kids.
Family Zone location: On the Show Floor Level, Room D222.
Family Zone hours:
Friday 5:00 PM – 8:00 PM
Saturday 11:00 AM – 6:00 PM
Sunday 11:00 AM – 4:00 PM
Note: This area is not a daycare service; all children must be accompanied by an adult at all times.
WHO NEEDS SLEEP? JOIN US FOR SPECIAL EVENTS & AFTER PARTIES
Click here for more information about our Specially Ticketed Events and After Parties.
QUESTIONS ABOUT PANELS, AUTOGRAPHS OR PHOTO OPS?
Visit our FAQ page here.
BUY YOUR PHOTO OPS IN ADVANCE
Click here to purchase a Photo Op with your favorite guest before they sell out!
BUY YOUR AUTOGRAPHS IN ADVANCE
Click here to purchase Autographs with your favorite guest before they sell out! Please note, some Guests will only be selling Autographs directly at their Autograph table at FAN EXPO Dallas.
Visit the FAN EXPO Store booths for a wide selection of official FAN EXPO Dallas merchandise and exclusives. The store will be located in Lobby D.
The Accessibility Services Desk is located:
FAN EXPO HQ – Ticketing Hall, Hall D
Persons with disabilities are required to pay full admission, however, one attendant/caregiver may receive complimentary admission on a single-day basis when requested at the Accessibility Services Desk.
For the full FAN EXPO Accessibility Policy click here.
Ready Rental Sales & Repair will be available at FAN EXPO Dallas for attendees who require a wheelchair
rental service. Please contact Cindy Howell at 972-412-3500 or via email at email@example.com.
Wheelchair rentals need to be pre-booked to ensure the correct equipment is available to suit your needs.
Ready Rental Sales & Repair will be located beside FAN EXPO Dallas HQ in the Ticketing Hall – Hall D.
SAFETY & SECURITY
The safety and security of our fans, exhibitors, guests and staff is our priority. Please plan ahead and note the following guidelines to help us deliver a safe and fun experience for everyone.
Our Props Policy can be read in its entirety here, but the top-line info is:
If it’s not legal on the street, it is not legal at the FAN EXPO Dallas. Authorities will be on-site to deal with any illegal items.
Metal props (replica guns, swords, knives, etc.) are strictly not allowed. Plastic props are typically allowed.
Bows (including crossbows), and slingshots are to be unstrung. Nerf guns and other foam bullet-type toys are not to be loaded.
The final decision on whether a prop is allowed inside FAN EXPO Dallas rests with the Security and the Dallas Police. There are NO refunds given if you are turned away for not complying with our policies.
COSPLAY IS NOT CONSENT
If you would like to take a picture with/of another FAN EXPO Dallas attendee, always ask first and respect that person's right to say no.
When at FAN EXPO Dallas, please be respectful and kind to each other.
Click here to view our Harassment Policy.
Click here to view our Costume Policy.
Click here to report an incident.
Click here to see our FAQs or visit us at the Customer Service Desk in FAN EXPO HQ in the Admissions Hall – Hall D.
We look forward to seeing you there!
The FAN EXPO Dallas Team