FAN EXPO DALLAS 2021 IS ALMOST HERE!
Here's a guide to help you plan your weekend and celebrate fandom to its fullest!
GETTING TO AND FROM FAN EXPO DALLAS
FAN EXPO Dallas 2021 is happening at the Kay Bailey Hutchison Center.
650 South Griffin Street
Dallas, TX 75202
Click here for directions, maps and parking information.
NEED ADDITIONAL TICKETS?
Click here to purchase additional tickets online to avoid Box Office lines!
3-Day, Family, Single Day Adult & Youth and Child Passes will also be available for purchase at the event while supplies last. Passes can be purchased at the Box Office located in the Ticketing Hall – Hall D.
Note: Saturday Family Passes are sold out.
WHERE DO I GO WHEN I GET TO THE KAY BAILEY HUTCHISON CENTER?
IF YOU ORDERED YOUR VIP PASS ON OR PRIOR TO AUGUST 26TH, 2021
All VIP badges which were ordered on or before August 26th have been shipped. VIP Pass holders may proceed directly to the designated VIP Priority Entrance at Entrance C – located between South Griffin & South Lamar Street. Click here to see a map.
If you ordered your pass on or before August 26th and you have not received your VIP badge in the mail, please email your virtual concierge at VIP@fanexpohq.com or visit the Customer Service Desk located in FAN EXPO HQ in the Ticketing Hall - Hall D.
Customer Service Desk hours:
Friday 12:00 PM - 8:30 PM
Saturday 9:00 AM - 6:30 PM
Sunday 9:00 AM – 4:00 PM
IF YOU ORDERED YOUR VIP PASS AFTER AUGUST 26TH, 2021
If you ordered your VIP Pass after August 26th, please pick up your VIP badge from the Pre-Purchased Counters in the Ticketing Hall – Hall D during any of the times listed below:
Thursday 12:00PM - 6:00PM
Friday 12:00PM - 8:00PM
Saturday 9:00AM - 6:00PM
Sunday 9:00AM - 3:00PM
Please have your e-ticket ready to present when picking up your VIP badge. You may print your e-ticket or show it on your mobile device.
Attendees who have received their badge may proceed directly to the VIP Priority Entrance located in Lobby D.
ACTIVATE YOUR BADGES
FAN EXPO Dallas has equipped your badges with the amazing powers of a state-of-the-art RFID (radio frequency identification) chip! The RFID tag has already been attached to your badges and allows us to fight counterfeiting and make sure that every badge is valid for entry to FAN EXPO Dallas 2021. By activating your badges, you are protecting it if it is lost or stolen.
To activate your badges:
Visit fanexpodallas.com/activate from your mobile device.
Enter your activation codes found on the left side at the bottom of the back of your badges and complete the questions.
Tap your badges at the entry and exit points.
Badges and wristbands are to be worn visibly for the duration of your visit to FAN EXPO Dallas. If you are coming for multiple days, you must keep your badge and wristbands on your person for those days.
For any questions or special concerns about wearing your badges or wristbands, visit our Customer Service Desk in FAN EXPO HQ in the Ticketing Hall – Hall D at the event. We are able to replace lost or stolen badges only if they are registered to you. Please note a $5 fee will be charged for deactivating and replacing badges.
Our COVID-19 policies follow local, state and federal guidelines.
If you’re not feeling well, stay home
Masks are mandatory at all times except when eating or drinking while stationary
Wash or sanitize your hands often
Where possible, keep your distance
We continue to monitor the situation with public health, and should regulations change we will make further updates.
Have a question? Visit our Health & Safety page here.
JOIN US FOR A SPECIAL PREVIEW!
VIP, Premium & 3-Day Pass holders get early access to the Show Floor at 2:00 PM on Friday for a Special Preview! VIP will be admitted first, followed by Premium and then 3-Day Pass holders. Roam the Show Floor and get an exclusive experience before doors open to the general public at 4:00 PM. To gain early access head to the designated line in the Ticketing Hall - Hall D.
Get a head start every morning with first-on-the-floor access! VIP get priority access to the Show Floor at 9:30 AM on Saturday & Sunday; followed by Premium Pass holders.
RELAX & RECHARGE IN THE VIP LOUNGE
Swing by the VIP Lounge and relax amidst all the action! The VIP Lounge is located in Hall F.
VIP Lounge hours:
Friday 12:00 PM - 9:00 PM
Saturday 8:30 AM - 7:00 PM
Sunday 8:30 AM - 5:00 PM
YOUR VIP LOUNGE CONCIERGE
Visit your concierge in the VIP Lounge (Hall F) if you have any questions. As an added perk, complimentary bag & coat check service will also be available in the lounge. Please Note: Items cannot be left overnight.
PICK UP YOUR FAN EXPO DALLAS SWAG BAG
Your VIP bag full of FAN EXPO Dallas collectibles can be picked up anytime during lounge hours in the VIP Lounge (Hall F) with your badge. Your bag is guaranteed!
Please Note: All merchandise associated with your VIP Package must be picked up at FAN EXPO Dallas. We cannot ship or make alternate arrangements to have them delivered to you.
SPECIAL VIP SERVICES
Your VIP badge acts as an "Express Pass" at FAN EXPO Dallas. Get some of the best seats in the house at Main Theater Presentations and skip the line for Photo Op and Autograph lines to meet your fave celeb.
Main Theater Presentations (Hall F)
Celebrity Autograph Area (Hall E)
Photo Op Area (Hall E)
Look for the Black Carpet throughout the show!
MAIN THEATER PRESENTATIONS: HOW DO VIP PASS HOLDERS USE THEIR EXPRESS PASS?
VIP Pass holders will have first priority access to presentations in the Main Theater, located in Hall F. VIPs MUST be in line 30 minutes before the presentations.
AUTOGRAPHS: HOW DO VIP PASS HOLDERS USE THEIR EXPRESS PASS?
VIP Pass holders should proceed directly to the VIP Desk in the Autograph Hall (Hall E). They will be escorted by a member of the VIP Services Team to the celebrity of their choice and placed in the front of the line.
PHOTO OPS: HOW DO VIP PASS HOLDERS USE THEIR EXPRESS PASS?
VIP Pass holders should proceed directly to the VIP line in the Photo Op Area (Hall E) by showing their VIP badge.
Please Note: Autographs and Photo Ops are separate fees and are not included with the VIP Package. VIPs may not jump ahead of another VIP. If you have someone joining you in your Photo Op they can access the VIP line with you - up to 3 additional people.
HOLD ON TO YOUR BADGE FOR COMPLIMENTARY GENERAL ADMISSION AT FUTURE SHOWS
Don’t forget to check out our other FAN EXPO HQ shows throughout the year! With your FAN EXPO Dallas VIP badge, you can receive free weekend general admission to all future FAN EXPO HQ events until, but not including, FAN EXPO Dallas 2022. You must present your Premium Badge at the Will Call Desk at the show you would like to attend to redeem this perk.
To see a full list of our FAN EXPO HQ shows, click here.
PROGRAM & SCHEDULE
Click here for the Official FAN EXPO Dallas Program & Schedule.
The schedule is also available on our FREE Mobile App. We recommend downloading the app to receive the most up-to-date notifications throughout the weekend.
For parent(s) with kids under 12, the Family Zone is a space where you can get away from the crowds for a bit with lots of activities for the kids.
Family Zone location: On the Show Floor Level, Room D222.
Family Zone hours:
Friday 5:00 PM – 8:00 PM
Saturday 11:00 AM – 6:00 PM
Sunday 11:00 AM – 4:00 PM
Note: This area is not a daycare service; all children must be accompanied by an adult at all times.
WHO NEEDS SLEEP? JOIN US FOR SPECIAL EVENTS & AFTER PARTIES
Click here for more information about our Specially Ticketed Events and After Parties.
QUESTIONS ABOUT PANELS, AUTOGRAPHS OR PHOTO OPS?
Visit our FAQ page here.
BUY YOUR PHOTO OPS IN ADVANCE
Click here to purchase a Photo Op with your favorite guest before they sell out!
BUY YOUR AUTOGRAPHS IN ADVANCE
Click here to purchase Autographs with your favorite guest before they sell out! Please note, some Guests will only be selling Autographs directly at their Autograph table at FAN EXPO Dallas.
Visit the FAN EXPO Store booths for a wide selection of official FAN EXPO Dallas merchandise and exclusives.
The Accessibility Services Desk is located:
FAN EXPO HQ – Ticketing Hall, Hall D
Persons with disabilities are required to pay full admission, however, one attendant/caregiver may receive complimentary admission on a single-day basis when requested at the Accessibility Services Desk.
For the full FAN EXPO Accessibility Policy click here.
Ready Rental Sales & Repair will be available at FAN EXPO Dallas for attendees who require a wheelchair
rental service. Please contact Cindy Howell at 972-412-3500 or via email at firstname.lastname@example.org.
Wheelchair rentals need to be pre-booked to ensure the correct equipment is available to suit your needs.
Ready Rental Sales & Repair will be located beside FAN EXPO Dallas HQ in the Ticketing Hall – Hall D.
SAFETY & SECURITY
The safety and security of our fans, exhibitors, guests and staff is our priority. Please plan ahead and note the following guidelines to help us deliver a safe and fun experience for everyone.
Our Props Policy can be read in its entirety here, but the top-line info is:
If it’s not legal on the street, it is not legal at the FAN EXPO Dallas. Authorities will be on-site to deal with any illegal items.
Metal props (replica guns, swords, knives, etc.) are strictly not allowed. Plastic props are typically allowed.
Bows (including crossbows), and slingshots are to be unstrung. Nerf guns and other foam bullet-type toys are not to be loaded.
The final decision on whether a prop is allowed inside FAN EXPO Dallas rests with the Security and the Dallas Police. There are NO refunds given if you are turned away for not complying with our policies.
COSPLAY IS NOT CONSENT
If you would like to take a picture with/of another FAN EXPO Dallas attendee, always ask first and respect that person's right to say no.
When at FAN EXPO Dallas, please be respectful and kind to each other.
Click here to view our Harassment Policy.
Click here to view our Costume Policy.
Click here to report an incident.
Click here to see our FAQs or visit us at the Customer Service Desk in FAN EXPO HQ in the Admissions Hall – Hall D.
We look forward to seeing you there!
The FAN EXPO Dallas Team